Question 1

Is this just another answering service?

Accepted Answer

No. An answering service for a cleaning business takes a message and emails it to you, and a virtual receptionist for home services does the same thing in a friendlier voice. Either way the job is still sitting on your desk, unpriced and unbooked. Comura finishes it: it answers, quotes the caller the actual price off your rate card, books the slot, assigns the cleaner, invoices the finished job, and asks for the review. A message is work you still have to do. This is work already done.

Question 2

Is this missed call text back, or something more?

Accepted Answer

Missed call text back is the first thing it does, not the whole of it. An AI receptionist for a cleaning business is the person who picks up when you cannot: on the second ring, every ring, including the ones at nine on a Sunday night. A call you don't pick up gets a text within seconds, so the caller has your booking link before they reach the next cleaner on their list. But a text back only opens the conversation. Comura also answers the call in the first place, quotes the job off your rate card, books the slot, offers it to a cleaner, and invoices the work when it's done. If an automatic text is genuinely all you want, there are cheap tools that do just that. This is the office behind it.

Question 3

What happens when it doesn't know a price?

Accepted Answer

It never invents one. Every figure it says out loud comes from the rate card you filled in. If a caller asks for something your card doesn't cover (a hoarder clean, a post-construction job, forty units), it takes the details, tells them you'll come back with a price, and puts it in front of you as something you owe an answer on. We would rather it say "let me get you a number" than guess at your margin.

Question 4

Do I have to change my phone number?

Accepted Answer

No. Keep the number on your van, your Google listing, and every flyer you've ever printed. Comura gives you a line of its own, and then shows you the short code to dial so the calls you don't pick up ring through to it instead of going to voicemail. Your number stays yours; the calls you can't take get answered rather than lost. We check it works by having you ring your own line: the agent picks up, and you'll see it confirmed.

Question 5

Why isn't there a free trial?

Accepted Answer

Because Comura isn't an app you try on the side. It's what your business runs on: your phone line, your schedule, your invoices, your payments. A half-committed trial can't show you that, and we'd rather not pretend it can. So we flip the risk onto ourselves instead: run your business on Comura for a full month, and if it's not working for you, cancel and we refund every cent automatically, with no forms and no retention call. And if we ever fail that promise, call us out publicly. It's our name on the line, not yours.

Question 6

How do jobs get onto my board?

Accepted Answer

Three ways, no data entry required: Comura's receptionist answers the calls you miss and turns them into jobs, customers request a time through your booking link day or night, or you log a lead yourself in about ten seconds. Every one lands in a single pipeline, Inquiry to Paid, with the customer, the quote, and the history remembered for you.

Question 7

Does an AI receptionist work for Airbnb turnover cleaning?

Accepted Answer

Yes, and the tempo is the reason to want one. Almost everything with turnover in the name is Airbnb turnover cleaning software built for the host: it sits on the property owner's calendar and helps them find somebody to clean. Comura is built for the company they call. Turnover work lives in the gap between a checkout and a check-in, so the calls that matter land at awkward hours and the changes land later still. Comura answers at any hour, prices the turnover off your rate card, books it into the hours your cleaners actually work, tells the customer who is coming, and re-offers the job to somebody else if that cleaner drops out. One honest limit: it does not read the host's booking calendar. There is no Airbnb or property-manager sync today, so turnovers reach you the way every other job does: by phone, or through your booking link.

Question 8

How is this different from ServiceTitan, Jobber, or Housecall Pro?

Accepted Answer

Those are systems of record: software you operate through screens and forms, and someone on your team still does the work of chasing and billing. Most cleaning business software has that shape underneath, and so does most of what the review sites file under maid service software or cleaning employee scheduling software: better screens to do the work in, and the work still yours to do at half past nine at night. Comura does the work: it answers the call, prices it, books it, bills it, and pulls you in only for the decisions that need an owner. They list what needs doing; Comura does it. And the numbers it quotes are always yours, read off the rate card you set, never a figure it made up.

Question 9

Can Comura take payments?

Accepted Answer

Yes. Finish a job and one tap turns it into an invoice; the customer gets a hosted link and pays online by card or straight from their bank account, and the job marks itself paid; the money meters on your board update themselves. The amount is always one you set. Comura takes no cut of your payments: zero commission, no per-transaction fee from us. The only cost is Stripe's processing fee, charged to you directly: 2.9% + 30¢ for cards, or just 0.8% capped at $5 for bank payments. On a $2,000 job that's $5 instead of $58. Payouts land in your own bank account.

Question 10

Do you only ask happy customers for reviews?

Accepted Answer

No. Every customer gets a review invite, and that's deliberate. Google's review policy prohibits "review gating" (selectively asking only happy customers), and violations can put your Business Profile at risk. Here's how Comura keeps you compliant without losing the save: when a follow-up picks up unhappy sentiment, you're alerted immediately, and that customer's review invite is delayed by a recovery window you control (up to 36 hours, default 24), which gives you time to call them back and make it right before the ask arrives. The invite always goes out; only the timing changes.

Question 11

I already have office help. Does Comura replace them?

Accepted Answer

No. Comura takes the work nobody covers: the 2 AM call, the instant quote reply, the third nudge on an unpaid invoice. Your office person keeps the judgment calls. Comura makes sure nothing waits for morning.

Question 12

How much do I have to babysit it?

Accepted Answer

That's the point: you don't. Routine work (answering, quoting, chasing, invoicing, reminders, review invites) runs on its own, and Comura only pulls you in for decisions: a complaint to handle, a booking to confirm, a quote going quiet, a finished job not yet billed, a price your rate card doesn't cover. You control where that line sits, and most owners let it run more on its own as trust builds.

Question 13

Does it record the calls?

Accepted Answer

Yes, and it says "this call is recorded for quality assurance" out loud on every one, before anything else happens. That line is added by the system and cannot be edited or switched off, because in some states every party has to be told. You get the recording and the transcript on the job, so you can hear exactly what was said and what was promised.

Question 14

How much does an answering service for a cleaning business cost?

Accepted Answer

Most of them meter you. A live answering service is sold by the minute or by the call, so a busy month costs more than a quiet one, a chatty caller costs more than a brisk one, and none of it ends in a booked job; what you get back is a message. A receptionist on payroll costs a wage plus taxes plus training, and still only covers office hours. Comura is one flat price by shop size, with no per-call meter and no setup fee; the current price of each plan is in the table above. The part worth comparing is what happens to the call: it gets quoted, booked, assigned and invoiced, so it ends as work done rather than a note to ring somebody back.

Question 15

How much does Comura cost?

Accepted Answer

One flat price by shop size: no per-call meter, no surprise bills. Every paid plan does the same work; they differ by how many people you can put on the system (5 on Solo, 15 on Growth, 30 on Scale) plus the level of support. Enterprise is custom for high volume or bring-your-own-Twilio. The current price of each plan is on the pricing table above.

Running the business shouldn't be harder than the work.

Hear it answer a call

The phone, answered every time

The schedule, out of your head

The money, collected

You already know how to use it

Priced to pay for itself

The questions owners actually ask